LiteSpeed Technologies
Read More

DOCUMENTATION

Virtual Host Security

Table of Contents

WordPress Brute Force Attack Protection

Protection Mode | Allowed Login Attempts

Web Application Firewall (WAF)

Enable WAF | Log Level | Default Action | Scan Request Body

Web Application Firewall (WAF) Rule Set

Name | Rule Set Action | Enabled | Rules Definition

reCAPTCHA Protection

Trigger Sensitivity

Bubblewrap Container

Bubblewrap Container

Hotlink Protection

Enable Hotlink Protection | Suffix | Redirect URL | Allow Direct Access | Only Self Reference | Allowed Domains | REGEX Matched Domains

Access Control

Allowed List | Denied List

Authorization Realms

Realm Name | DB Type | User DB Location | Password Attribute | Member-of Attribute | User DB Max Cache Size | User DB Cache Timeout (secs) | Group DB Location | Group Member Attribute | Group DB Max Cache Size | Group DB Cache Timeout (secs) | LDAP Bind DN | LDAP Bind Password

Protection Mode⇑

Description

Specifies the action to be taken when the specified Allowed Login Attempts limit is reached within 5 minutes.

Throttle gradually slows down the speed of the server response, Drop severs the connection without any reply, Deny returns a 403 response, and CAPTCHA or Drop redirects to a CAPTCHA if reCAPTCHA Protection is enabled and drops otherwise.

WP Login CAPTCHA Full Protection can also be selected. This setting will redirect to a CAPTCHA if ReCAPTCHA Protection is enabled regardless of Allowed Login Attempts limit and falls back to use Throttle otherwise.

Default values:
Server level: Throttle
VH level: Inherit Server level setting. If Server level is set to Disable, Throttle will be used.

Syntax

Select from drop down list

Tips

Trusted IPs or sub-networks are not affected.
This feature is enabled by default (Throttle) and does not need any further configuration in the WebAdmin GUI or in Apache configurations.
This setting will override Apache conf WordPressProtect setting for LSWS only. Apache will be unaffected.

This can be set at the Server level and overwritten at the Virtual Host level. If not overridden at the Virtual Host level, this setting can also be overridden in a user's docroot .htaccess file using Apache configuration directive WordPressProtect with value 0 (disabled), 1 (use server level setting), throttle, deny, or drop.

Allowed Login Attempts⇑

Description

Specifies the maximum number of wp-login.php and xmlrpc.php POST attempts allowed by an IP within 5 minutes before the action specified in Protection Mode is taken.

This limit is handled using a quota system where remaining attempts = limit. Each POST attempt will decrease the number of remaining attempts by 1, with the number of remaining attempts increasing back to the set limit over time. An IP will be throttled once the number of remaining attempts for that IP falls to 1/2 the set limit, throttling more as the remaining attempts drops further below the 1/2 mark. When remaining attempts reaches 0, the specified action is taken toward the IP.

In addition to this, if Enable reCAPTCHA is also enabled, an additional per worker protection will be added. If wp-login.php and xmlrpc.php are visited by the same worker at a rate of 4x the set limit in a 30 second time frame, those URLs will be put into reCAPTCHA mode until the number of visits to these files decreases.

Resetting the server will clear blocked IPs.

Default values:
Server-level: 10
VH-Level: Inherit Server level setting

Syntax

Valid Range: 3 - 1000.

Example

With an Attempt limit of 10, and a Mode of drop:

After the first POST attempt, the quota is decreased to 9.

Quota decreases by 1 for each POST attempt.

After Quota reaches half of the limit (5), the IP will be throttled.

Throttling will get worse with each POST attempt.

Once the quota reaches 0, the connection will be dropped.

Tips

Trusted IPs or sub-networks are not affected.

This setting will override Apache conf WordPressProtect setting for LSWS only. Apache will be unaffected.

This can be set at the Server level and overwritten at the Virtual Host level. If not overridden at the Virtual Host level, this setting can also be overridden in a user's docroot .htaccess file using Apache configuration directive WordPressProtect with integer value between 3 and 1000.

Enable WAF⇑

Description

Specifies whether to enable request content deep inspection. This feature is equivalent to Apache's mod_security, which can be used to detect and block requests with ill intention by matching them to known signatures.

Syntax

Select from radio box

Log Level⇑

Description

Specifies the level of detail of the Web Application Firewall engine's debug output. This value ranges from 0 - 9. 0 disables logging. 9 produces the most detailed log. The the server and virtual host's error log Log Level must be set to at least INFO for this option to take effect. This is useful when testing request filtering rules.

Syntax

Integer number

See Also

Server Log Level, Virtual Host Log Level

Default Action⇑

Description

Specifies the default actions that should be taken when a censoring rule is met. Default value is deny,log,status:403, which means to deny access with status code 403 and log the incident in the error log.

See Also

Rule Set Action

Scan Request Body⇑

Description

Specifies whether to check the body of an HTTP POST request. Default is "No".

Syntax

Select from radio box

Web Application Firewall (WAF) Rule Set⇑

Description

Rules configured here only work for virtual hosts configured with a native LSWS configuration, not for virtual hosts using Apache httpd.conf.

Name⇑

Description

Give a group of censorship rules a name. For display only.

Syntax

String

Enabled⇑

Description

Specifies whether to enable this rule set. With this option, a rule set can be quickly turned on and off without adding or removing the rule set. Default is "Yes".

Syntax

Select from radio box

Rules Definition⇑

Description

Specifies a list of censorship rules.

If you are using an Apache config file, you have to set up rules in httpd.conf. Rules defined here will have no effect.

Syntax

String. Syntax of censoring rules follows that of Apache's mod_security directives. "SecFilter", "SecFilterSelective", and "SecRule" can be used here. You can copy and paste security rules from an Apache configuration file.

For more details about rule syntax, please refer to the Mod Security documentation.

Tips

Rules configured here only work for vhosts configured in native LSWS configuration, not for vhosts from Apache httpd.conf.

reCAPTCHA Protection⇑

Description

reCAPTCHA Protection is a service provided as a way to mitigate heavy server load. reCAPTCHA Protection will activate after one of the below situations is hit. Once active, all requests by NON TRUSTED(as configured) clients will be redirected to a reCAPTCHA validation page. After validation, the client will be redirected to their desired page.

The following situations will activate reCAPTCHA Protection:
1. The server or vhost concurrent requests count passes the configured connection limit.
2. Anti-DDoS is enabled and a client is hitting a url in a suspicious manner. The client will redirect to reCAPTCHA first instead of getting denied when triggered.
3. WordPress Brute Force Attack Protection is enabled and action is set to 'CAPTCHA or Drop’. When a brute force attack is detected, the client will redirect to reCAPTCHA first. After max tries is reached, the connection will be dropped, as per the ‘drop’ option.
4. WordPress Brute Force Attack Protection is enabled and action is set to 'WP Login CAPTCHA Full Protection'. The client will always redirect to reCAPTCHA first.
5. A new rewrite rule environment is provided to activate reCAPTCHA via RewriteRules. 'verifycaptcha' can be set to redirect clients to reCAPTCHA. A special value ': deny' can be set to deny the client if it failed too many times. For example, [E=verifycaptcha] will always redirect to reCAPTCHA until verified. [E=verifycaptcha: deny] will redirect to reCAPTCHA until Max Tries is hit, after which the client will be denied.

Trigger Sensitivity⇑

Description

Automatic reCAPTCHA sensitivity. The higher the value, the more likely reCAPTCHA Protection will be used. A value of 0 is equivalent to "Off" while a value of 100 is equivalent to "Always On".

Default values:
Server level: 0
Virtual Host level: Inherit Server level setting

Syntax

Integer value between 0 and 100.

Bubblewrap Container⇑

Description

Set to On if you wish to start CGI processes (including PHP programs) in a bubblewrap sandbox. See https://wiki.archlinux.org/title/Bubblewrap for details on using bubblewrap. Bubblewrap must be installed on your system prior to using this setting.

This setting cannot be turned on at the Virtual Host level if set to "Disabled" at the Server level.

Default values:
Server level: Disabled
VH level: Inherit Server level setting

Syntax

Select from drop down list

Description

Hotlinks are requests made from an external website to files on your own website often referred to as "leeching". This practice introduces additional bandwidth usage that you should not be responsible for.

LiteSpeed web server can prevent others from hotlinking to content on your web site by checking the Referer header within an HTTP request. If the Referer header does not match your website, the request will be denied.

Enable Hotlink Protection⇑

Description

Specifies whether to activate hotlink protection.

Syntax

Select from radio box

Suffix⇑

Description

Specifies what kinds of files will be protected from hotlinking by listing file suffixes.

Syntax

Comma delimited list. "." is prohibited

Redirect URL⇑

Description

Specifies a URL that a user will be redirected to when a hotlinking action is detected. You can redirect users to an image or page saying hotlinking is not allowed. If it is not specified, 403 Forbidden will be returned.

Syntax

Absolute URL

Allow Direct Access⇑

Description

Specifies whether to allow direct access without a referrer. A referrer header identifies the web page that linked to the current page. There is no "referrer" header in HTTP requests when a user types in an address directly in the address box or uses a feature like "save target link as".

Syntax

Select from radio box

Only Self Reference⇑

Description

Specifies whether to only allow references from the current web site itself. When set to Yes, Allowed Domains has no effect and no other web site can link to protected files. This can be convenient if you wish to park multiple domain names on the current web site.

Syntax

Select from radio box

Allowed Domains⇑

Description

Specifies which web sites can link to protected content.

Syntax

Comma delimited list of domain names.

REGEX Matched Domains⇑

Description

Specifies web sites that can link to protected content in regular expressions. The regular expression will match the domain name only and not the full URL.

Syntax

Regular expressions

Example

^.*\.mydomain\.com$

Access Control⇑

Description

Specifies what sub networks and/or IP addresses can access the server. At the server level, this setting will affect all virtual hosts. You can also set up access control unique to each virtual host at the virtual host level. Virtual host level settings will NOT override server level settings.

Blocking/Allowing an IP is determined by the combination of the allowed list and the denied list. If you want to block only certain IPs or sub-networks, put * or ALL in the Allowed List and list the blocked IPs or sub-networks in the Denied List. If you want to allow only certain IPs or sub-networks, put * or ALL in the Denied List and list the allowed IPs or sub-networks in the Allowed List. The setting of the smallest scope that fits for an IP will be used to determine access.

Server Level: Trusted IPs or sub-networks must be specified in the Allowed List by adding a trailing "T". Trusted IPs or sub-networks are not affected by connection/throttling limits. Only server level access control can set up trusted IPs/sub-networks.

Tips

Use this at the server level for general restrictions that apply to all virtual hosts.

Allowed List⇑

Description

Specifies the list of IPs or sub-networks allowed. * or ALL are accepted.

Syntax

Comma delimited list of IP addresses or sub-networks. A trailing "T" can be used to indicate a trusted IP or sub-network, such as 192.168.1.*T.

Example

Sub-networks: 192.168.1.0/255.255.255.0, 192.168.1.0/24, 192.168.1, or 192.168.1.*
IPv6 addresses: ::1 or [::1]
IPv6 subnets: 3ffe:302:11:2:20f:1fff:fe29:717c/64 or [3ffe:302:11:2:20f:1fff:fe29:717c]/64

Tips

Trusted IPs or sub-networks set at the server level access control will be excluded from connection/throttling limits.

Denied List⇑

Description

Specifies the list of IPs or sub-networks disallowed.

Syntax

Comma delimited list of IP addresses or sub-networks. * or ALL are accepted.

Example

Sub-networks: 192.168.1.0/255.255.255.0, 192.168.1.0/24, 192.168.1, or 192.168.1.*
IPv6 addresses: ::1 or [::1]
IPv6 subnets: 3ffe:302:11:2:20f:1fff:fe29:717c/64 or [3ffe:302:11:2:20f:1fff:fe29:717c]/64

Authorization Realms⇑

Description

Lists all authorization realms for this virtual host. Authorization realms are used to block unauthorized users from accessing protected web pages. A realm is a user directory containing usernames and passwords with optional group classifications. Authorization is performed at the context level. Because different contexts can share the same realm (user database), realms are defined separately from the contexts that use them. You can refer to a realm by these names in a contexts configuration.

Realm Name⇑

Description

Specifies a unique name for the authorization realm.

DB Type⇑

Description

Specifies how user/group data is stored for an authorization realm. Currently, user/group data can be stored in flat files or on a LDAP server.

Syntax

Select from drop down list

User DB Location⇑

Description

Specifies the location of the user database. For DB type Password File, it is the path to the flat file containing user/password definitions. You can edit this file through the WebAdmin console by clicking on the filename.

Each line of the user file contains a username followed by a colon, followed by a crypt() encrypted password, optionally followed by a colon and group names that user belongs to. Group names are delimitated by commas. If group information is specified in the user database, then the group database will not be checked.

Example:

john:HZ.U8kgjnMOHo:admin,user


For DB type LDAP, it is the LDAP URL to query for the user information. For each valid user, the authentication data stored in the LDAP server should contain at least the user id and user password. One and only one record should be returned in the LDAP search request based on the URL and username received in the HTTP Authentication header. "$k" must be specified in the filter part of the URL and it will be replaced with the username. The user password attribute must be returned in the query result. The attribute name of the user password is specified by Password Attribute. Group information can be optionally specified by the Member-of Attribute.

Example: At minimum, a user can be defined in LDAP with object classes: uidObject, simpleSecurityObject and organizationalRole. The following URL could be used:

ldap://localhost/ou=UserDB,dc=example,dc=com???(&(objectClass=*)(uid=$k))

Syntax

Path to user DB file or LDAP URL (RFC 2255).

Tips

It is recommended to store user password files outside of the document tree. If a user password file has to be placed inside document tree, simply name it with a leading ".ht" like .htuser to prevent it being served as a static file. LiteSpeed Web Server does not serve files prefixed with ".ht".

See Also

Group DB Location, Password Attribute, Member-of Attribute

Password Attribute⇑

Description

Specifies the name of the password attribute for a user record stored in an LDAP server. The default value is userPassword.

Syntax

string

Member-of Attribute⇑

Description

Specifies the name of the "Member-of" attribute for a user record stored in an LDAP server. The default value is memberOf. The "Member-of" attribute can be used to specify the group name that the user belongs to.

Syntax

string

User DB Max Cache Size⇑

Description

Specifies the maximum cache size of the user database. Recently accessed user authentication data will be cached in memory to provide maximum performance.

Syntax

Integer number

Tips

As a larger cache will consume more memory, a higher value may or may not provide better performance. Set it to an appropriate size according to your user database size and site usage.

User DB Cache Timeout (secs)⇑

Description

Specifies how often the backend user database will be checked for changes. Every entry in the cache has a timestamp. When cached data is older than the specified timeout, the backend database will be checked for changes. If there is no change, the timestamp will be reset to the current time, otherwise the new data will be loaded. Sevrer reload and graceful restart will clear the cache immediately.

Syntax

Integer number

Tips

If the backend database does not change very often, set a longer timeout for better performance.

Group DB Location⇑

Description

Specifies the location of the group database.

Group information can be set either in the user database or in this standalone group DB. For user authentication, the user DB will be checked first. If the user DB also contains group information, then the group DB will not be checked.

For the DB type Password File, the group DB location should be the path to the flat file containing group definitions. You can edit this file through the WebAdmin console by clicking on the filename.

Each line of a group file should contain a groupname followed by a colon, followed by space delimited group of usernames. Example:

testgroup: user1 user2 user3


For the DB type LDAP, the group DB location should be the LDAP URL to query for group information. For each valid group, one and only one record should be returned in the LDAP search request based on this URL and the group name specified in Require (Authorized Users/Groups). "$k" must be specified in the filter part of the URL and it will be replaced with the group name. The name of the attribute that specifies members in this group is specified by the Group Member Attribute.

Example: If objectClass posixGroup is being used to store group information. The following URL could be used:
ldap://localhost/ou=GroupDB,dc=example,dc=com???(&(objectClass=*)(cn=$k))

Syntax

Filename which can be an absolute path or a relative path to $SERVER_ROOT, $VH_ROOT.

Tips

It is recommended to store a group file outside the document tree. If it has to be placed inside document tree, simply name it with a leading ".ht" like .htgroup, to prevent the file being served as a static file. LiteSpeed Web Server does not serve files prefixed with ".ht".

See Also

User DB Location, Context Require (Authorized Users/Groups), Group Member Attribute

Group Member Attribute⇑

Description

Specifies the name of the "Member" attribute for a group record stored in an LDAP server. The default value is memberUid.

Syntax

string

Group DB Max Cache Size⇑

Description

Specifies the maximum cache size of the group database.

Syntax

Integer number

Tips

As a larger cache will consume more memory, a higher value may or may not provide better performance. Set it to an appropriate size according to your user database size and site usage.

See Also

User DB Max Cache Size

LDAP Bind DN⇑

Description

Specifies a DN used to bind to the server. If the LDAP server requires authentication, a bind DN and password must be specified. If not specified, anonymous bind will be used.

Syntax

string

See Also

LDAP Bind Password

LDAP Bind Password⇑

Description

Specifies a password used to bind to the server. If the LDAP Server requires authentication, a bind DN and password must be specified.

Syntax

string

See Also

LDAP Bind DN

This Site Uses Cookies

We use cookies to ensure that we give you the best experience on our website. Cookies may be used in order to complete transactions or to analyze traffic on our site. You must consent to cookies if you continue to use this website. Privacy Policy

I Accept

Privacy Policy

Privacy Policy

Effective Date: January 09, 2023

LiteSpeed Technologies, Inc. (aka “LiteSpeed”) is committed to protecting your privacy. This policy ("Privacy Policy" or "Policy") explains our practices for our site, www.litespeedtech.com ("Site"). You can visit most pages of the Site without giving us any information about yourself, but sometimes we do need information to provide services that you request. By using this Site or any products or services provided through the Site, you expressly consent to the use and disclosure of information as described in this Privacy Policy.

LiteSpeed reserves the right to revise, modify, add, or remove provisions to this Privacy Policy at any time. If we make changes to this Privacy Policy, we will update the Effective Date to note the date of such changes. LiteSpeed encourages you to review this Privacy Policy periodically for any changes. IF YOU DO NOT AGREE WITH ANY OF THE TERMS BELOW, YOU SHOULD NOT USE THIS SITE OR THE PRODUCTS OR SERVICES OFFERED BY LITESPEED TECHNOLOGIES AT THIS SITE.

Collection of Information

Personal Information.

LiteSpeed will ask you for certain “Personal Information” when you complete registration or product information request forms on the Site, including but not limited to your name, address, telephone number, email address, and credit card information. You can always choose not to provide us with the requested information, however, you may not be able to complete the transaction or use our products or services if you do not provide the information requested.

Non-Personal Information.

LiteSpeed may collect non-personally identifiable information from you such as the type of browser you use, your operating system, the screen resolution of your browser, your ISP, your IP address, which pages you view on the Site and the time and duration of your visits to the Site (collectively, “Non-Personal Information”). LiteSpeed may associate Non-Personal Information with Personal Information if you register with the Site.

User Communications.

If you communicate with us, we may collect information relating to that communication whether it takes the form of email, fax, letter, forum posting, blog comments, testimonials or any other form of communication between you and LiteSpeed or Submitted by you to the Site (collectively, “User Communications”).

Server Information.

If you use one of our software products such as LiteSpeed Web Server or LiteSpeed Web ADC, we may collect certain information concerning such software and concerning the server upon which the software operates. This information includes: (a) the licensed or unlicensed status of the software; (b) the source from which the license for the software was obtained (i.e., LiteSpeed or a LiteSpeed affiliate); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, “Server Information”). Additionally, “Server Information” may also include information collected from you by LiteSpeed in the event that you request technical support services including without limitation, IP addresses, usernames, and passwords necessary to login to SSH, the root directory of the server upon which you installed the LiteSpeed software and any affected accounts including email accounts, control panel accounts, MySQL accounts, CMS accounts and other accounts.

Use and Storage of Collected Information

LiteSpeed may use Personal Information to create and authenticate your account, to respond to your requests, to provide you with customer and technical support, or to provide you with information regarding our products, services, partners, and company. You may update your Personal Information with us at any time, but we may maintain records of any Personal Information you disclose to us indefinitely, unless otherwise requested as outlined below.

We may use User Communications in the same ways we use Personal Information. If you communicate with us for a particular purpose, we may use your User Communications for that purpose. For example, if you contact us for technical support, we may use your communications to provide technical support to you. We may maintain records of User Communications you transmit to us indefinitely, unless otherwise requested as outlined below.

LiteSpeed may use Non-Personal Information to maintain, evaluate, improve and provide our Site, the Services and any other LiteSpeed products and services. We may retain Non-Personal Information indefinitely.

We may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide LiteSpeed products and services. We may also use such information to investigate unlicensed (and therefore unauthorized) uses of our software. LiteSpeed may maintain Server Information indefinitely, with the exception of usernames, passwords, and other login information given in connection with support service requests. Such login information will be purged when the ticket is closed.

Disclosure of Collected Information

LiteSpeed will only disclose Personal Information to third parties if acting under a good faith belief that such action is necessary, including but not limited to: (a) to resolve disputes, investigate problems, or comply with laws or regulations; (b) to enforce our Terms of Service; (c) to protect and defend the rights, property, or safety of our company or our users; or (d) in the event of a merger, acquisition or sale of all or substantially all LiteSpeed assets. Other than this limited activity, we do not share, sell, or rent any personal information to third parties.

You will receive notice in the form of modifications to this Policy when information about you might go to third parties other than as described in this Policy, and you always have the opportunity to contact us as set forth below if you do not wish your information to go to third parties.

LiteSpeed cannot be responsible for protecting your information if you share such information in publicly available sections of the Site such as the user forums, blog comments, or testimonials section. You should use your own judgment in disclosing this information on the Site.

Use of Cookies

“Cookies” are small pieces of information that your browser stores on your computer on behalf of a website that you have visited. Cookies may be used in order to complete transactions on our site. You can always choose not to accept cookies with the settings of your web browser, however, you may not be able to complete these transactions if you do not accept cookies.

Security of Personal Information

We use reasonable security methods to protect your personal information from unauthorized access, use or disclosure. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. While we try to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

LiteSpeed uses industry-standard SSL-encryption to protect sensitive data.

In the event that LiteSpeed becomes aware of a security breach, unauthorized disclosure or inadvertent disclosure concerning your information, you agree that LiteSpeed may notify you of such an event using the Personal Information previously provided.

You are responsible for maintaining your account’s security.

GDPR Notice and your Rights as Data Subject

For the purposes of the General Data Protection Regulation (the “GDPR”), in the European Union, LiteSpeed Technologies Inc. is a “data controller” of the Personal Information you provide to us for the primary purposes of providing you or your customers with our services.

For our customers and users in the European Union, by clicking the "I Accept" button or otherwise accepting the terms and conditions of our services through a clickable action or similar action, you hereby acknowledge, agree and unequivocally consent to the collection, processing, management, treatment, transfer and authorization of your Personal Information by LiteSpeed Technologies and/or its affiliates, clients, sub-processors and/or authorized third parties.

If you are a resident of Switzerland, the contact details for the data protection authorities are available here:
https://www.edoeb.admin.ch/edoeb/en/home.html.

For European Union (EU) customers, please be reminded that the EU has not found the United States and some other countries to have an adequate level of protection of Personal Information under Article 45 of the GDPR.

The sections here below cover certain situations that you, as data subject, and we as a data controller, are most likely to encounter; but you should also carefully review the full list of data subject rights here: https://www.gdpr-info.eu/chapter-3/.

  • Right to be Forgotten: You can request us to be “forgotten”; that is, to have your entire Personal Information removed from our service. If we are asked to do this, in accordance with Article 17 GDPR we will remove any Personal Information that we have collected from you as requester. We will also need to contact any third parties that process your Personal Information on our behalf, such as our cloud service providers using the adequate mechanisms. To ensure that any personal data in LiteSpeed Technologies’ possession can be removed in a timely manner, you can relay any request to be “forgotten” to us by submitting a request.
  • Right to Data Portability: In accordance with Article 20 GDPR our users located in the EU may request LiteSpeed Technologies to send them any Personal Information in our possession. In this case, we will provide you with any Personal Information that you have in a commonly used, machine-readable format.
  • Right to Data Access: As a data subject, in accordance with Article 15 GDPR you can ask LiteSpeed Technologies to confirm how and where your Personal Information is being stored and processed. You also have the right to know how such data is shared with third parties by us.
  • Right to Data Rectification: As a data subject, in accordance with Article 16 GDPR you have the right to obtain from LiteSpeed Technologies, without undue delay, the rectification of inaccurate Personal Information concerning you.
  • Right to be Informed: You have the right to be informed about the Personal Information we collect from you, and how we process it.
  • Right to Withdraw Consent: In accordance with Article 7(3) GDPR, you have the right to withdraw your consent given to us at any time.
  • Right to Object: In accordance with Article 18 GDPR you have the right to object to us processing your Personal Information for the following reasons:
    • Processing was not based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
    • Direct marketing (including profiling);
    • Processing for purposes of scientific/historical research and statistics; and
    • Rights in relation to automated decision-making and profiling.
  • Automated Individual Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
  • Right to Complain: You have the right to file a complaint with supervisory authorities if your information has not been processed in compliance with the GDPR. Furthermore, in accordance with Article 77 GDPR, if the supervisory authorities fail to address your complaint properly, you may have the right to a judicial remedy.

Privacy Requests

Lastly, you retain the right to access, amend, correct or delete your Personal Information where it is inaccurate at any time. To do so, please contact us as indicated in the Contact Us section. We reserve the right to charge a reasonable fee, as permitted by applicable laws and regulations, in order to comply with complex requests or repetitive requests from individual users.

Your privacy request must include, at the least, the following information: (i) your complete name, address and/or e-mail address in order for us to notify you of the response to your request; (ii) attached documents establishing your identity; and (iii) a clear and concise description of the Personal Information with regard to which you seek to enforce any of your privacy rights. If you request rectification, please indicate amendments to be made and attach documentation to back up your request.

Upon receipt of your privacy request, and after due review, we may then edit, deactivate and/or delete your Personal Information from our services for the maximum term allowed by the GDPR for each applicable case. In case of secure databases under our control where deletion is impossible, we will make such information permanently inaccessible.

Notice to California Residents

Pursuant to the California Consumer Privacy Act of 2018 (the “CCPA”), LiteSpeed Technologies and/or its affiliates, clients, sub-processors and/or authorized third parties hereto provide the following Privacy Policy notice regarding the categories of Personal Information that we may collect and/or disclose within the preceding twelve (12) months regarding California residents who are not employees, independent contractors, owners, directors, officers, or job applicants of LiteSpeed Technologies, or emergency contacts or benefits beneficiaries of the foregoing.

Thenceforth, the CCPA provides Californians with the following rights:

  • Requests for Information: you (or your authorized agent) can request a copy of your Personal Information, including how we have collected, used, and shared your Personal Information over the past 12 months (if any), including the categories of Personal Information we collected and our purposes for doing so; the categories of sources for that information; the categories of third parties with whom we shared it for a business purpose and our purposes for doing so.
  • Your Right to Notification: under the CCPA, we cannot collect new categories of Personal Information or use them for materially different purposes without first notifying you.
  • Nondiscrimination for exercising your CCPA Rights: the CCPA prohibits us from discriminating against you for exercising your rights under the law. Such discrimination may include denying services, charging different prices or rates for services, providing a different level or quality of services, or suggesting that you will receive a different level or quality of goods or services as a result of exercising your rights.
  • Your Right to Delete Personal Information: you can request that we delete your Personal Information by contacting us. You also can request that we delete specific information, and we will honor such requests, unless a due exception applies, such as when the information is necessary to complete a transaction, verify a fraud, review a chargeback or contract for which it was collected or when it is being used to detect, prevent, or investigate security incidents, comply with laws, identify and repair bugs or ensure another consumer’s ability to exercise their free speech rights or other rights provided by law.

    • Please take into consideration that we may deny your deletion request if retaining the Personal Information is necessary for us, our affiliates or our service providers in order to:

      • Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
      • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
      • Debug our products to identify and repair errors that impair existing intended functionality;
      • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
      • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.);
      • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
      • Comply with a legal obligation that has substantive grounds;
      • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Overall, we have, may or will collect the following categories of Personal Information from our users, customers and individuals, as necessary to fulfill our legal obligations and operational business purposes:

  • Personal information (as defined in the California Customer Records Law), such as contact information;
  • Identifiers, such as online identifier, IP address and name;
  • Internet or network activity information, such as browsing history and interactions with our and other websites and systems;
  • Geo-localization data, such as device location and IP location;
  • Audio, electronic, visual and similar information, such as video recordings and multimedia content created in connection with our business activities; and
  • Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

International Data Transfer Notice

LiteSpeed Technologies values your users’ privacy. Although our software does not directly collect any personally identifiable information from visitors to your site, LiteSpeed may still be considered a data processor in certain jurisdictions, as user information may be temporarily cached and/or logged, as outlined in this document.

We have our headquarters in the State of Pennsylvania, United States of America (USA). Henceforth, your Personal Information may be accessed by us or our affiliates, agents, partners and third-party service providers in the USA and our locations which may or may not be located in your country of residence, and you hereby consent to such access and transfer by simple disclosure.

Servers

LiteSpeed Web Server, OpenLiteSpeed, LiteSpeed Web ADC, and related software may record IP addresses as a part of normal logging. An access log and an error log may record visitor IP addresses and URL visited. The logs are stored locally on the system where LiteSpeed server software is installed and are not transferred to or accessed by LiteSpeed employees in any way, except as necessary in providing routine technical support if you request it. This logging may be turned off through configuration. It is up to individual server administrators to come up with their own schedule for removing such logs from the file system.

Cache Solutions

Our cache plugins potentially store a duplicate copy of every web page on display on your site. The pages are stored locally on the system where LiteSpeed server software is installed and are not transferred to or accessed by LiteSpeed employees in any way, except as necessary in providing routine technical support if you request it. All cache files are temporary, and may easily be purged before their natural expiration, if necessary, via a Purge All command. It is up to individual site administrators to come up with their own cache expiration rules.

LSCache for WordPress

In addition to caching, our WordPress plugin has an Image Optimization feature. When optimization is requested, images are transmitted to a remote LiteSpeed server, processed, and then transmitted back for use on your site. LiteSpeed keeps copies of optimized images for 7 days (in case of network stability issues) and then permanently deletes them.

Similarly, the WordPress plugin has a Reporting feature whereby a site owner can transmit an environment report to our server so that we may better provide technical support.

Neither of these features collects any visitor data. Only server and site data is involved.

Support Services

Sometimes, when you request technical support, LiteSpeed may ask for login credentials to various areas of your site. You may refuse to share such credentials, however refusal may impact LiteSpeed’s ability to provide the requested support services.

Upon completion of a support ticket, LiteSpeed immediately deletes all login credentials you may have shared.

Any user data encountered by LiteSpeed is kept strictly confidential. We never provide your support ticket information to any third party without your explicit consent.

Contact Us

If you would like to update information that you have voluntarily provided to us, stop receiving information from us, or exercise any of the rights granted to you under Privacy Laws, including the EU’s General Data Protection Regulation, please e-mail info@litespeedtech.com.